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Have a question?Check out our FAQ below
Frequently asked
Can I get a lower price for a large order?
Yes. If you are planning to place a large order, please email us the product details and quantity so we can provide you with our best offer.
How can I reduce shipping costs?
To minimize shipping fees, we recommend including high-value and lightweight products in your order. This helps reduce the overall proportion of shipping costs relative to the total order value.
Do you accept custom orders?
Yes. We have our own factory and partner with multiple jewelry manufacturers to offer highly competitive pricing. Please share your design or requirements, and we will provide a quotation based on the quantity.
Do I need to pay import duties?
Yes, all applicable import duties and taxes are the responsibility of the customer. We may assist by declaring a lower value on the shipping invoice for customs purposes. For further details, please contact us.
Can I modify my order after placing it?
Yes, but you must notify us before making the payment. Please provide the item number you wish to change and your new selection. Please note that modifications may affect the total weight and shipping cost.
Will I receive a notification after my order is shipped?
Yes, we will send you a tracking number via email once your order is shipped. You may also check your order status on our website.